OUR GUARANTEE
If you both are using the communication skills, problem solving strategies and respectful attitudes learned in “BECOMING ONE”, Marriage Designer will guarantee: you will communicate more clearly and solve conflicts more effectively. If you don’t experience these benefits, we will refund the cost of your “BECOMING ONE –Kit”.
We feel so confident in our Guarantee, because we know what you learn in “BECOMING ONE” will enrich your relationship immediately and for a lifetime. No one, who has learned and put into practice our relationship skills and attitudes has regretted doing this Marriage Program, or asked for a refund!
Standard Return and Refund Policy
You can initiate a return for items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges. We will not accept return requests past 30 days of delivery. See our Refund Policy below for more details.
Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty. Your return shipping charges will be waived.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
Refund Policy
We inspect all returned items when they arrive at our processing facility. If your return is a result of an error by seller or a defective product, we will refund the full cost of the merchandise and original shipping charges.
If you return an item that was opened or shows signs of wear, we will not issue a refund. No refunds will be issued for returns initiated over 30 days after delivery or received at our returns processing facility after 45 days.
You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment. Once your return is processed we will send you an email with your refund details.
Last revised on January 11, 2017